FAQ
Store Policy + Shipping
Please allow up to 3 days for processing. Standard shipping 2-4 business days (this does not include weekends/holidays). The post office may be experiencing delays and slower shipping times due to COVID.
Important: PLEASE EMAIL US AT SHOPNUVORICHE@GMAIL.COM PROPR TO SELECTING EXPRESS SHIPPING. Email Response time during holidays or huge sales may exceed 72 hours.
ONLY DEFECTS AND INCORRECT ITEMS CAN BE RETURNED BACK, NO SIZE/COLOR EXCHANGES WILL BE ACCEPTED).
DEFECTIVE ITEMS: IF YOU RECEIVED A DAMAGED/DEFECTIVE ITEM, YOU MUST CONTACT US WITHIN 48 HOURS OF RECEIVING THAT ITEM. WE WILL ISSUE YOU A PREPAID RETURN LABEL FOR YOU TO MAIL BACK THE DEFECTIVE ITEM. STORE CREDIT AND/OR A REPLACEMENT WILL BE ISSUED.
Refunds: No refunds or cancelations are issued. This is clearly stated at checkout before paying.
Exchanges: Once an item has been marked as delivered, it is not eligible for exchange.